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Results: 1
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How Service Quality effects on Guest Satisfaction in Boutique Hotels
A.M.N.M. Gangananda
,
W.M.A.H. Bandara
,
R.A.D.D.N. Ranatunga
,
P.G.S.S. Pattiyagedara
,
G.B. Yashodha
Oct 31, 2022
Following the aftermath of the civil war, the Sri Lankan tourism industry begins to surge and enters its golden era. However, due to the Easter Sunday attack in 2019 and the COVID-19 global pandemic, Sri Lankan tourism is...
central province
registered boutique hotels
service quality
servqual model
Published by:
Singh Publication