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Service nepotism in cosmopolitan transient social spaces
This article examines service nepotism, the practice of bestowing gifts or benefits on customers by frontline service staff based on a perceived shared socio-collective identity. Adopting a micro-sociological approach, it...
Service nepotism in cosmopolitan transient social spaces
This article examines service nepotism, the practice of bestowing gifts or benefits on customers by frontline service staff based on a perceived shared socio-collective identity. Adopting a micro-sociological approach, it...