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This article reports the author's experience of working in telesales. Through a call center, the case study company sells home improvements. The article describes the everyday organizational life of the telesales unit. Using...

Marx Marxism Call centers Call centres Management Management critical management studies Time Work Work organisation Labour Sociology labour process

This article reports the author's experience of working in telesales. Through a call center, the case study company sells home improvements. The article describes the everyday organizational life of the telesales unit. Using...

Marx Marxism Call centers Call centres Management Management critical management studies Time Work Work organisation Labour Sociology labour process