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The interplay of customer experience and commitment
Purpose
This research aims to better understand customer experience, as it relates to customer commitment and provides a framework for future...
T Keiningham, J Ball, S Benoit (née Moeller), HL Bruce, A Buoye, J Dzenkovska, L Nasr, YC Ou, M Zaki
Mar 03, 2017
Designing services for frequent attenders to the emergency department
Frequent attendance to the emergency department (ED) is a growing public health concern. Designing services for frequent attenders poses challenges, given the heterogeneous nature of this group. This was a two-part observational...