Results: 2
How Service Quality effects on Guest Satisfaction in Boutique Hotels
Following the aftermath of the civil war, the Sri Lankan tourism industry begins to surge and enters its golden era. However, due to the Easter Sunday attack in 2019 and the COVID-19 global pandemic, Sri Lankan tourism is...
Published by: Singh Publication
Addressing Algorithmic Bias in AI-Driven Customer Management
Research on AI has gained momentum in recent years. Many scholars and practitioners increasingly highlight the dark sides of AI, particularly related to algorithm bias. This study elucidates situations in which AI-enabled...
Published by: IGI Global