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OBJECTIVE: To understand patients' views on a 'telephone-first' approach, in which all appointment requests in general practice are followed by a telephone call from the general practitioner (GP). DESIGN: Qualitative interviews...

Appointments and Schedules General Practice patient satisfaction Remote Consultation Telephone Appointments and Schedules Attitude of Health Personnel England Female General Practice general practitioners Humans Interviews as Topic Male patient satisfaction qualitative research Referral and Consultation Remote Consultation Telephone Workload

Aged Chronic Disease England Female Health Policy Humans Interviews as Topic Male Patient Care Planning Primary Health Care qualitative research Self Care

Brain human Magnetic Resonance Imaging Substance-Related Disorders

United Kingdom patient experience help seeking PRIMARY CARE candidacy video elicitation interviews wasting time access

BACKGROUND: To better manage patient demand, some general practices have implemented a 'telephone first' approach in which all patients seeking a face-to-face appointment first have to speak to a GP on the telephone. Previous...

GPS Primary Care consultation General Practice Appointments and Schedules Attitude of Health Personnel general practitioners Humans Interviews as Topic Outcome and Process Assessment Health Care Patient Preference Primary Health Care qualitative research Remote Consultation United Kingdom Workload

health care quality health care quality measurement Health Care Surveys patient experience physician–patient communication Adult Aged Aged 80 and over Attitude of Health Personnel communication England Female Humans Male Middle Aged Observer Variation patient satisfaction Physician-Patient Relations Physicians Referral and Consultation Videotape Recording

PRIMARY CARE qualitative research Adult Aged Aged 80 and over Female General Practice general practitioners Humans language Male Middle Aged patient satisfaction Physician-Patient Relations Social Skills Surveys and Questionnaires Young Adult

Health Services Clinical Research 7.3 Management and decision making 7 Management of diseases and conditions Generic Health Relevance