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Investigating the role of customers' perceptions of employee effort and justice in service recovery:

Purpose: The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and...

Published by:
Adoption of CERIF in Higher Education Institutions in the UK
Rosemary Russell
Mar 15, 2012
The study documents the extent of adoption and engagement with CERIF in UK Higher Education institutions (HEIs) in late 2011/early 2012
Published by: UKOLN
Investigating the role of customers' perceptions of employee effort and justice in service recovery:

Purpose: The purpose of this paper is, first, to identify the relationship, if any, between customers’ perceptions of justice (functional element) and employee effort (symbolic element) and their effects on satisfaction and...

Published by:
Adoption of CERIF in Higher Education Institutions in the UK
Rosemary Russell
Mar 15, 2012
The study documents the extent of adoption and engagement with CERIF in UK Higher Education institutions (HEIs) in late 2011/early 2012
Published by: UKOLN
Workplace social dialogue as a form of ‘productive reflection’
This paper takes another look at the concept of employee participation in
European Workplaces. It does so by combining a review of the research
literature and case study material to describe contemporary practice...
Published by:
Social inequalities in quitting smoking

Background: Smokers from lower socio-economic groups are less likely to be successful in a quit attempt than more affluent smokers, even when they access smoking cessation services.

Methods: Data were collected from...

Published by:
Gene Activation in Early Amphibian Development
The amphibian embryo has been a fascinating object for study for a century or more. It is large in size, widely available, and easy to observe throughout embryogenesis. The control of early development and the role of the genes...
Published by: Rockefeller University
A Distributed National Electronic Resource? MODELS workshop 6 report, 5–6 February 1998, Bath
A Distributed National Electronic Resource? was the sixth MODELS workshop and one of the largest to date. Around 50 invited participants gathered at the Stakis Hotel in Bath on 5–6 February 1998, to discuss management and access...
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JISC Shared Infrastructure Services Synthesis Study
This small-scale study has reviewed the component parts identified in the JISC IE architecture, the projects both within and outside the JISC community that are developing relevant tools and services, their current stage of...
Published by: JISC
Shared Infrastructure Services Landscape Study
This document is the final report on the JISC Shared Infrastructure Services landscape Study, which aimed to find out more about the use of Web 2.0 services and tools within the academic sector and to make recommendations...
Published by: UKOLN
JISC Shared Infrastructure Services Synthesis Study
This small-scale study has reviewed the component parts identified in the JISC IE architecture, the projects both within and outside the JISC community that are developing relevant tools and services, their current stage of...
Published by: JISC
Revised scored Sensory Perception Quotient reveals sensory hypersensitivity in women with autism.
BACKGROUND:Previous research using the Sensory Perception Quotient (SPQ) has reported greater sensory hypersensitivity in people with autism spectrum condition (ASC) compared to controls, consistent with other research. However...
Published by: Molecular autism
A Distributed National Electronic Resource? MODELS workshop 6 report, 5–6 February 1998, Bath
A Distributed National Electronic Resource? was the sixth MODELS workshop and one of the largest to date. Around 50 invited participants gathered at the Stakis Hotel in Bath on 5–6 February 1998, to discuss management and access...
Published by:
Rosemary Althouse, International Authority on Childhood Education, Passed Away
Winthrop University
Jan 01, 0001
Hired in 1957, Althouse remained at Winthrop until her retirement in the 1990s. Among her many honors was an award of Life Membership in the South Carolina Early Childhood Association and Winthrop's Distinguished Service Award...
Published by: Winthrop University
Prevalence and impact of long-term use of nicotine replacement therapy in UK Stop-Smoking Services
Background: Nicotine Replacement Therapy (NRT) was licensed for harm reduction in the UK in 2005, and guidance to UK Stop Smoking Services (SSS) to include long-term partial or complete substitution of cigarettes with NRT was...
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Shared Infrastructure Services Landscape Study
This document is the final report on the JISC Shared Infrastructure Services landscape Study, which aimed to find out more about the use of Web 2.0 services and tools within the academic sector and to make recommendations...
Published by: UKOLN
The value of studying supply chains for tobacco control
Introduction: Tobacco control research and advocacy has yet to capitalise on understanding the tobacco industry supply chain. The objective of this narrative review is to expose the processes, actors and supporting industries...
Published by:
Workplace social dialogue as a form of ‘productive reflection’
This paper takes another look at the concept of employee participation in
European Workplaces. It does so by combining a review of the research
literature and case study material to describe contemporary practice...
Published by:
The value of studying supply chains for tobacco control
Introduction: Tobacco control research and advocacy has yet to capitalise on understanding the tobacco industry supply chain. The objective of this narrative review is to expose the processes, actors and supporting industries...
Published by:

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