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The role of patient experience surveys in quality assurance and improvement

Olga Boiko, John L Campbell, Natasha Elmore, Antoinette F Davey, Martin Roland, Jenni Burt

OAI: oai:www.repository.cam.ac.uk:1810/246427

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Abstract

patient experience PRIMARY CARE qualitative research Quality Improvement Attitude of Health Personnel England Feedback Focus Groups General Practice Humans patient satisfaction Primary Health Care Program Evaluation Quality Improvement Reproducibility of Results State Medicine Surveys and Questionnaires