Does E-Government Raise Effectiveness and Efficiency?

Taewoo Nam

OAI: oai:igi-global.com:227389 • DOI: 10.4018/JGIM.2019070107

This article examines the influence of e-government maturity on government effectiveness and efficiency with a cross-country view. To that end, it uses two-stage least square regression, considering the endogeneity of e-government. The regression-based analysis on various global indicators finds that e-government significantly contributes to enhancing government effectiveness but fails to substantially raise government efficiency. Political, economic, and cultural disparities across countries affect the variation in the impact of e-government on government effectiveness and efficiency. The level of democracy has a curvilinear relationship with government efficiency, and thus this study identifies non-democracies with well-performing governments.

Global Information Technology Computer Science and Information Technology IT Research and Theory