Exploring Information Technology and Total Quality Management Implementation by Food and Drink Manufacturing Enterprises

Sofia Zioupou, Basil Manos, Zacharoula Andreopoulou, Irini Tzimitra-Kalogianni

OAI: oai:igi-global.com:228925 • DOI: 10.4018/IJAEIS.2019070101

The purpose of this study was to examine the implementation of Total Quality Management (TQM) as a business strategy in the Greek food and drink industry, along with the examination of the Information Technology (IT) adoption in the field. A research project was carried out in the sector companies based in Greece, using the questionnaire method. Findings showed a strong relation between IT implementation and impact of IT on TQM. Company size also seemed to affect TQM implementation, and the majority of IT implementation constructs, while company performance was not significant in terms of net profit margin and value added per employee.

Environmental Technologies Environmental, Agricultural, and Physical Sciences Environmental Science and Technologies