Utilizing Radio Frequency Identification in Libraries

Emad Abu-Shanab, Parameshwar Ganapathi

OAI: oai:igi-global.com:241264 • DOI: 10.4018/IJPADA.2019100102

Nowadays, RFID technology is widely being used in libraries across the world. This study is in line with global literature pertaining to the implementation of RFID technology in libraries and intends to explore and examine the perceptions of employees from two libraries in Qatar. Data was collected from both staff and managers using two separate surveys. The perceptions of both sets of employees were analyzed and compared to highlight the differences in benefits, drawbacks, and issues concerning the implementation of RFID in contrast to barcode. ‘Shelf management of resources,' ‘perceived RFID contributions,' and ‘workplace efficiency' were the top 3 rated dimensions pertaining to the use of RFID. Additionally, ‘increased customer satisfaction' was rated the highest among the reasons as to why RFID is adopted in libraries and the fact that all negative decision determinants were moderately perceived when compared to the positive ones indicates the overall positive attitude of managers in these libraries towards RFID technology. Further conclusions and future work are proposed at the end of the study.

Public & Sector Management Government and Law Electronic Government