Towards an E-Learning Support Strategy for the Retail Sector in South Africa

Jonathan Aspeling, Roger Mason

OAI: oai:igi-global.com:256517 • DOI: 10.4018/IJWLTT.2020070101

E-learning is of increasing importance in delivering flexible and distributed programmes for workforce skill development such as induction, product knowledge, systems compliance, and customer service. This research consists of a desktop exploratory review of e-learning concepts, policies, surveys, and a set of proposals and recommendations from research into e-learning in the retail sector. The article presents international and local experience, relevant post-school education and training policies and key variables and themes that impact on e-learning. Institutional approaches in supporting e-learning within different countries are also contrasted. The outcomes are general recommendations regarding the focus, alignment and integration of e-learning for the retail sector, with activities proposed to support e-learning.

Web-Based Teaching & Learning Education Educational Technologies