Leading Through a Crisis

Mary Piorun, Regina Raboin, Jessica Kilham, Martha Meacham, Vivian Okyere

OAI: oai:igi-global.com:272304 • DOI: 10.4018/978-1-7998-6449-3.ch001

In response to the COVID-19 pandemic, the Lamar Soutter Library was faced with moving off campus and into a remote work environment. As the crisis unfolded, it was critical for staff to experience a unified leadership team that was dedicated to their well-being, empathetic to the unprecedented situation, and committed to providing exceptional service. At that time, library leaders made a conscious decision to apply the principles of servant leadership as the framework for how, as a team, the library would see its way through the pandemic. What follows is a case study in the application of servant leadership in an academic health sciences library during the COVID-19 crisis.

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