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Testing M-Payment for Utilities in Saudi Arabia Barriers and Opportunities for E-Government
OAI: oai:igi-global.com:275790 • DOI: 10.4018/IJORIS.20210401.oa4
Published by: IGI Global
Abstract
This paper explored the opportunities and challenges facing e-government in Saudi Arabia. A prototype mobile phone application for paying different utilities was developed. The respondents were asked to use and evaluate the application. The results revealed that application was user friendly and useful for the users. However, the results showed that respondents showed concern over the security issues and declined to use any untrusted method of payment, displaying a lack of trust in online payment methods.