Investigating Student Satisfaction With Online Courses

Jeetendra Pande, Mythili G.

OAI: oai:igi-global.com:277376 • DOI: 10.4018/IJICTE.20210701.oa2

The educational system has moved towards digitization and online learning in the past two decades. The institutions are focusing on delivering online courses to facilitate the students. Uttarakhand Open University offered online courses to reach the unreached learners. High dropout rate from MOOCs is a global concern. Learners' satisfaction survey is one of the important instruments to investigate the reasons of discontinuance from an online course. Detailed analysis of learners' satisfaction survey will help the educators understand learners' expectations from the course and they can work on these factors which leads to increasing the learners' satisfaction with MOOCs and thereby address high-dropout rates from MOOCs. This paper investigates the students' satisfaction of online courses on academic counselling, assignments, and examination marking process and various support services provided by the university. A structed questionnaire of 5-point Likert scale was administrated using Google form. The data (269 valid responses) have been analysed quantitatively by implying statistical measures. The findings show that academic counselling provided by the university to students are conceptual, clear, and knowledgeable. The students are comfortable on assignment, examination, and their result declarations. Along with this the online services, different initiatives and other support services provided by university are discussed in detail and suggested for further enhancements. Furthermore, it is also concluded that the study center structure is adequate, and personnel at study center are very helpful with students.

Distance Education Education Educational Technologies