Do Social Networking Fan Page Posts Matter for Corporate Image?

Dianne Hall, Soo Shin, Sumin Han, David Paradice, Teresa Lang

OAI: oai:igi-global.com:280699 • DOI: 10.4018/JOEUC.20211101.oa17

The purpose of the current study is to examine factors affecting corporate image driven by social networking fan pages on Facebook. Under the modified elaboration likelihood model (ELM), we answer how fan page contributor post quality (FPQ) and source credibility (FPC) influence fan page post informativeness (FPI) and in turn, impact corporate image. We tested the hypotheses by analyzing survey responses using a covariance-based SEM method from 178 respondents who follow at least one company fan page on Facebook. The findings reveal that FPQ and FPC play a salient role in explaining FPI, which, in turn, impacts the corporate image. Our results show that uncertainty about products or services posted on a fan page significantly moderates the relationships among FPQ, FPC, and FPI. Implications and limitations are discussed.

End-User Computing Social Sciences and Humanities Human Aspects of Technology