Developing a Commercial Ethics Framework for Analysing Marketing Campaigns

Vasco Santos, Tiago Vitorino, Álvaro Dias, Domingos Martinho, Bruno Sousa

OAI: oai:igi-global.com:290336 • DOI: 10.4018/IJSSMET.290336

This study integrates the relationship of business ethics in marketing campaigns and the importance of the repercussion on organizational performance with the aim of creating a guide of business ethics in marketing campaigns for small and medium enterprises (SMEs). This guide allows SMEs to analyse their ethical dimension as well as to raise awareness and instill commercial ethics actions in the marketing campaigns common practice in organisations. The qualitative methodology has been applied and the proposed theoretical model uses a set of dimensions of ethics, commercial ethics, codes of conduct, marketing, and marketing campaigns to analyse the relationship of commercial ethics with marketing campaigns and its influence on organisations. The result demonstrates the influence of commercial ethics on advertising actions, when applied positively, enables and promotes the brand image, thus contributing to the organizational performance.

Electronic Services & Service Science Business and Management Business Information Systems