Mining Self-Defined Business Process in Electronic Administration

Zineb Lamghari, Rajaa Saidi, Maryam Radgui, Moulay Rahmani

OAI: oai:igi-global.com:296572 • DOI: 10.4018/IJESMA.296572

The information retrieval system is a set of resources and tools that allow users to search for information in a given domain. This system permits users to perform their research according to their objectives in diverse ways producing different behaviors. Even users with the same objective may follow different paths and stand different sub-processes, which are introduced as self-defined Business Processes that vary in terms of structure, objective, and result. This puts forward the difficulty of obtaining and studying these user’s behaviors. This paper targets the problem of representing and managing self-defined business process variability. A special interest is given to the use of process mining to deal with this challenge. In this regard, a case study about citizens in interaction with the Electronic Administration is presented, to discover and manage variability of this process type. The main result is a set of recommendations to end users.

Electronic Services & Service Science Business and Management Electronic Services