Trolling in the Cultural and Creative Industries

Avina Mendonca, Premilla D'Cruz, Ernesto Noronha

OAI: oai:igi-global.com:301705 • DOI: 10.4018/978-1-6684-5594-4.ch078

This chapter presents an international state-of-the-art literature review of abusive trolling experienced by workers in the creative and cultural industries (CCIs), bringing target experiences and organizational/occupational perspectives to the forefront and contributing to the still-evolving understanding of trolling. The abusive trolling encountered by creative and cultural workers essentially reflects workplace cyberbullying at the interpersonal level stemming from external sources, as captured by D'Cruz and Noronha's ‘varieties of workplace bullying' framework, and provides evidence for the category-based cyber abuse at the workplace. Apart from discussing the responses of creative and cultural workers to abusive trolling, interventions employed to manage trolling in the CCIs are reviewed and future research directions are forwarded.

Cyber Behavior Media and Communications Digital Communications Social Sciences and Humanities Computer Science and Information Technology