Meeting in the Middle

Erin Gratz, Bettyjo Bouchey, Shelley Kurland

OAI: oai:igi-global.com:314856 • DOI: 10.4018/978-1-6684-3809-1.ch019

As institutions of higher education began their full returns to campus in Fall 2021, questions arose about continuing the flexible student support services that emerged during the pandemic, the expectations students might have of the post-shutdown world, and whether there would be equity between the support of on-campus students and those who remained at a distance. This chapter details the literature amassed during the height of the pandemic and the findings of a study focused on the online organizational structures that emerged as campuses were shut down when COVID-19 was sweeping the United States in early 2020. Interview participants detailed the rapid rollout of robust student support services that were offered in a virtual mode during the height of the pandemic. Participants hoped for the long-term continuance of services that offered better support to online and remote students, as well as those that could more robustly support on-campus students who choose to consume services in a more multimodal way.

Higher Education Education Higher Education Social Sciences and Humanities Library and Information Science