Organizational Development Focused on Improving Job Satisfaction for Healthcare Organizations With Pharmacists

Amalisha Aridi, Kevin Richardson, Darrell Burrell

OAI: oai:igi-global.com:315297 • DOI: 10.4018/IJHSTM.315297

Pharmacists are accessible healthcare providers who also gatekeep between drug manufacturers, healthcare providers, and patients. Pharmacists are responsible for safe, effective, and rational use of medicine in the communities they serve; therefore, they play important roles in global healthcare delivery. This paper explores a pharmacy where there was high turnover of pharmacists. The average tenure for employees was 18 months. As a result, organizational development consultants were brought in to provide recommendations to review and make recommendations to resolve misalignments. Essentially, organizational success is dependent upon employee performance and employee retention. This paper aims to address this issue in a manner strictly focused on the world of practice in health administration and healthcare management with of goal of implementing real-world approaches.